At iCrest, we strive to provide our customers with the best products and services. However, there may be certain circumstances under which we may need to cancel an order. This policy outlines the conditions and procedures for order cancellations.
- Cancellation by Customer: Customers may request the cancellation of their order before the order has been processed for shipping. To initiate a cancellation, customers can contact our customer support team at [customer support email/phone number]. We will make our best efforts to accommodate the cancellation request; however, we cannot guarantee that the order can be cancelled if it has already been processed or shipped.
- Cancellation by iCrest: At iCrest reserves the right to cancel any order at any point in time under the following circumstances:
- Frivolous Activity: If an order is deemed to be a result of frivolous activity or is in violation of our terms of use, we may cancel the order.
- Bulk Orders: Orders that appear to be placed for bulk purchasing with the intent of resale may be subject to cancellation.
- Fake Orders: Orders that are suspected to be fake or fraudulent may be cancelled to protect the interests of both parties.
- Disguised Orders: Orders that are disguised or manipulated to exploit potential benefits may be cancelled.
- Refund Process: If an order is cancelled by iCrest or the customer, and payment has already been made, the refund process will be initiated within 10 business days. Refunds will be processed using the same payment method used for the original transaction. The time it takes for the refund to reflect in the customer’s account may vary depending on the payment method and financial institution policies.
- Communication: In the event of an order cancellation, iCrest will communicate with the customer via the contact information provided during the order placement process. It is the customer’s responsibility to ensure that their contact information is accurate and up-to-date.
- Right to Modify: At iCrest we reserves the right to modify or update this order cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on the icreststore.in website.
By placing an order on icreststore.in, customers acknowledge and agree to abide by the terms outlined in this order cancellation policy.